We believe in keeping things clear and easy to understand. Here’s a summary of our key service terms:

• Minimum Term
  All services are subject to a 12-month minimum term except for bitCONNECT on-net such as Qurtuba Fibre.
  If you relocate during this period, the 12-month term will restart at the new address.
  Cancelling during the minimum term will incur a R2,000 early termination fee.
• Cancelling Your Service
  We require one full calendar month’s written notice for all cancellations.
  Please email your cancellation notice to support@bitconnect.co.za.
  A calendar month runs from the 1st to the last day of that month.
  (Example: notice given on 12 February means cancellation takes effect on 31 March.)
• When Billing Starts
  Billing begins once your fibre line is installed and activated by the Fibre Network Operator (e.g. Openserve, MetroFibre)—not from the date you start using the service.
• How Billing Works
  Internet services are billed monthly in advance and prorated from your activation date.
  Your first invoice may include:
  A prorated amount from activation to the end of that month, and
  The full amount for the next month.
  All invoices are due within 10 days of issue.
  If payment isn’t received, services will be suspended automatically 7 days after the due date.
• Ongoing Billing & Suspension
  Unless you’re on a prepaid service, your account continues to be billed until a written cancellation is received—even if:
  Your service is suspended due to non-payment, or
  You’re not actively using it.
  You are responsible for all charges until cancellation is confirmed in writing.
• Debit Order Returns
  If you choose to pay via debit order and the debit is returned unpaid, a R69 processing fee will be added to your account.
  If you have any questions, our support team is always happy to assist at support@bitconnect.co.za