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1. DEFINITIONS AND INTERPRETATION
1.1. In this Agreement the following expressions, words or phrases , shall bear the meanings assigned to them below:
1.1.1 “Agreement” shall mean the agreement as set out herein together with the Individual Subscriber Agreement.
1.1.2 “Effective Date” shall mean the date of signature of this Agreement;
1.1.3 “Commencement Date” shall mean the date of activation of the services;
1.1.4 “System” shall mean the radio interface, fixed line, or any other means by which telecommunication services are
provided by The Supplier;
1.1.5 “Services” shall mean the basic telecommunication service providing speech and data communication via the
system and any other such service The Supplier may at its option choose to make available to the Subscriber.
1.1.6 “USI” shall mean the unique subscriber identity, which identifies the subscriber to the system and allows access
to the system and services.
1.1.7 “Tariff” shall mean the tariff of charges as published and amended from time to time by The Supplier in its sole
1.1.8 “Equipment” shall mean the voice and/or data apparatus, together with all additions or accessories thereto
including hardware, software and intellectual property, as specified in this Agreement and its schedules, if applicable.
1.1.9 “Monthly Access Charge” shall mean the monthly charge for being connected to the system as specified in the tariffs.
1.1.10 Words that have not been defined in this Agreement but have a generally and commonly understood meaning and
context in the Information Technology and Telecommunication sector will be interpreted as having that meaning and
2. CONNECTION TO THE SYSTEM AND PROVISIONS OF THE SERVICES
2.1. The Supplier shall allocate a USI to the Subscriber and connect the Subscriber to the system and The Supplier shall use
its best endeavors to make the services available to the Subscriber throughout the duration of this Agreement.
2.2. Subscriber acknowledges that he will be liable for all charges for the services rendered through the system uniquely
identified by said USI at the rates as specified by the Supplier.
2.3. The Subscriber acknowledges and agrees that The Supplier can only guarantee the service if the other telecommunication
equipment, including but not limited to telephone sets, modems, routers, switches and hubs, connected to the system is
approved by The Supplier.
2.4. The Subscriber hereby agrees that all necessary and adequate precautions will be taken to ensure that no unauthorised
and/or fraudulent usage of the Services occurs. Pursuant to this clause; The Supplier shall not accept any liability of
whatsoever nature or howsoever arising as a result of this clause not being fully adhered to by the Subscriber.
2.5. In the event of a more suitable or advantageous means of the System becoming available to the Subscriber at any time,
the Subscriber agrees that the Supplier will be given first right of refusal of the provision of any service(s) made available via
said System. The Subscriber acknowledges that these service(s) may be made available by the Supplier at an additional charge
and that additional or replacement Equipment may be required.
2.6. The Subscriber hereby agrees that the Supplier will have the right to reroute voice traffic in order to maintain the optimum
running of the Service. The Subscriber acknowledges that voice traffic may be routed via various Tariffs as seen fit by the Supplier.
3.1 In consideration of the provision of the Services or equipment, whatever the case may be, the Supplier shall debit the
Subscriber for the amount in each invoice monthly in advance by no later than the 28th (twenty eight) of each month whether or
not the Services have been, or are being utilised by the Subscriber.
3.2 Should any debit order be returned unpaid or stopped for whatsoever reason or should The Supplier exercise its right to
suspend the provision of the services due to late or non-payment of any monies due in terms hereof by the Subscriber, then the
Subscriber shall pay an administration charge as may be levied by The Supplier from time to time for each such non-payment,
suspension or any other breach of this Agreement which amount shall be payable upon demand and recoverable by The Supplier.
3.3 Any and all applicable national and local taxes, fees, surcharges and all other related charges that may be imposed or levied on
the Subscriber as a result of this agreement or by any appropriate statute or regulation which provides the authority for the
imposition of taxes, fees, surcharges and all other charges (collectively, “Taxes”) will be paid by the Subscriber.
3.4 The Subscriber shall not be entitled to set off or deduct any monies in respect of “dropped” or discontinued calls and/or
connections or temporarily unavailable Services, including facsimile and other Services.
Subject at all times to the provisions of clause 8 (Termination clause); this Agreement shall commence on the commencement date
and shall continue for a minimum period as stipulated on the Individual Subscriber Agreement as “Agreement Period” thereafter
may be terminated by The Supplier giving notice to Subscriber in terms of clause 8 (Termination clause) or by the Subscriber giving
The Supplier not less than 30 (thirty) days written notice of termination.
5. INSTALLATION OF EQUIPMENT
5.1. The Subscriber shall allow The Supplier or its approved representative to carry out such work at the Subscriber’s premises as is
necessary to effect implementation of the services and indemnifies the Supplier, its directors, employees, agents or approved
representatives against all damages, costs and expenses incurred in performing such implementation and as a result of such
5.2. Should the equipment installed at the Subscribers premises be damaged, lost, stolen, unoperational or undergoing repair, the
Subscriber agrees that this Agreement is not conditional upon such availability or operation of the equipment and this Agreement
shall continue in full force and effect and the Subscriber shall continue to pay all amounts due in terms hereof.
5.3. The Subscriber shall provide the necessary space, electricity supply and environmental conditions required for the equipment,
all at the Subscriber’s exclusive property of The Supplier until paid for in full and nothing contained herein will give or convey to the
Subscriber any right, title or interest whatsoever in such equipment, which will at all times be and remain personal property of The
Supplier not withstanding that it may be or become attached to or embedded in realty.
6. LIMITATION OF LIABILITY
6.1 The Supplier gives no warranties, representations, guarantees or undertakings express or implied, concerning the equipment
and/or the services. Neither The Supplier nor its holding company, any of its subsidiaries, sub contractors, employees, affiliates or
agents shall be liable or responsible for any loss or damage of whatsoever nature or howsoever arising in consequence of any
omission by The Supplier, its holding company, its subsidiaries, subcontractors, employees, affiliates or agents in the supply or
failure of the equipment and/or the services or otherwise, irrespective of whether such loss or damage is attributable to the fault or
negligence of The Supplier, its holding company, its subsidiaries, sub-contractors, employees, affiliates or agents.
6.2 The Supplier shall not be under any liability (including liability for negligence) for any loss or damage or injury to the Subscriber
whatsoever no matter when or how, arising out to the provision of the services or otherwise, whether direct or in direct,
consequential or contingent and whether foreseeable or not and in particular not be liable for financial loss of profits, contract,
business anticipated, savings use or goodwill.
6.3 The Subscriber acknowledges and agrees that the services’ quality and coverage available to the Subscriber shall be limited to that
provided by the data, fixed line, wireless or GSM Network Providers and the services may from time to time be adversely affected by
physical features such as buildings and underpass as well as atmospheric conditions and other causes of interference.
6.4 The service provided by The Supplier expressly exclude problems caused by: any misuse or unauthorized tampering with hardware or
software; electrical malfunction; any misuse, willful act or default attributable to the Subscriber, its agents, employees or sub-contractors;
force majeure; or irregular or fluctuating electrical power supply.
6.5 Although all reasonable effort is made, The Supplier makes no guarantee that services will be rendered and transmitted error free or
without virus, and further that the services are secure from unlawful access.
7. USE OF THE SERVICE, STATUTORY AND REGULATORY PROVISIONS AND SUBSCRIBER APPARATUS
7.1 The Subscriber shall at all times comply with all statutory or other regulatory provisions relating to wireless telegraphy and
telecommunications services applying to the provision and use of the services, from time to time. In addition, the Subscriber shall:
7.2 Comply with any instructions issued by The Supplier which concern the Subscriber’s use of the services or connected matters; and
provide The Supplier with all such necessary information that The Supplier may reasonably require; and
7.3 Only use apparatus which is approved for use with the system by The Supplier in writing.
7.4 The Supplier warrants that it is licensed with the relevant South African authorities to render all the services as outlined in this
8.1 The Supplier may terminate this Agreement by notice if;
8.1.1 Any license to operate or use the system is revoked, terminated or modified for any reason either in whole or in part; or
8.1.2 The Subscriber is in breach of any of the terms of this Agreement and has failed to remedy the breach within 7 (seven) days of
written notice by The Supplier; or
8.1.3 A receiver or liquidator is appointed in relation to the Subscriber or an application for the sequestration or the winding-up of the
Subscriber is made or any warrant of execution is issued against the Subscriber. In this case The Supplier may terminate the Agreement
with immediate effect.
8.1.4 If any license to operate or use the system is revoked, terminated or modified for any reason either in whole or in part.
8.2 It is agreed that the Subscriber may cancel this Agreement by giving 7 (seven) days prior written notice if The Supplier can no longer
perform its duties under this Agreement by way of Legislation being passed by an Act of Parliament or a court ruling, after final appeals
have been heard ordering the termination of the services;
8.3 Pursuant to clause 4 (Duration Clause), should the Subscriber terminate this agreement for any reason other than default by the
Supplier or should The Supplier terminate this agreement for default by the Subscriber, then the Subscriber will pay the Supplier: (a)
100% for any unpaid amounts for the terminated Services/outstanding purchase price of equipment through the date of termination;
(b) 60% (sixty percent) of the Monthly Access Charge that was to be paid through the end of the Agreement; (c) any special build costs ;
and (d) any service provider charges associated with disconnecting the Services. The parties agree and place on record that the early
termination fee is considered to be both fair and reasonable.
9. ASSIGNMENT AND CESSION
The Subscriber shall not cede, assign, transfer, encumber or delegate any of its rights or obligations in terms of this Agreement to any
third party without The Supplier’s prior written consent.
10. VARIATION OF CHARGES
The Supplier may vary all or any of its charges (including but not limited to the charges described in the Individual Subscriber Agreement
of this Agreement, any charges in respect of benefits provided to Subscribers and in respect of value added services) by publishing an
amended tariff, such variation to take effect after 30 (thirty) days written notice.
All notices required to be given under this Agreement will be deemed to have been properly served if sent by pre-paid registered post or
delivery to the parties principle place of business, or to any address either party has given to the other for this purpose from time to time.
12. FULL AGREEMENT
These terms and conditions constitute the whole agreement between the parties, except where the contrary is indicated. No additions,
amendment or variation of these terms and conditions shall be of effect unless reduced to writing and signed by both parties.
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