FIBRE INTERNET PACKAGES
ALL PACKAGES ARE UNCAPPED AND UNSHAPED
CHECK YOUR AREA’S COVERAGE
Fibre is such a new thing we still need to do coverage checks to see if it is available in your area. Even though cabling may have been done it doesn’t mean
that the infrastructure is live yet. Finding out is easy. Check coverage on the map. No color means no, light purple means it is planned and dark purple means yes.
If you are completely new to fibre and don’t already have the OpenServe line installed into your home and you don’t have the OpenServe Optical Network Terminal (ONT) the you will need to pay for the installation.
Once-off Cost: R2 875 (payable upon completion of installation)
This includes the line installation, ONT and a WiFi router.
Included router may be changed at our discretion or based on availability of the preferred model.
If you are moving away from your current ISP to us then you do not need to pay the up front installation. Simply complete our application and indicate that no installation is required.
Fibre can be used by anyone but it is best suited to users with high data demands (gamers and streamers) and who seek the ultimate reliability in consumer internet connectivity. If you are looking to use many gigabytes, download at blazing fast speeds, game with the lowest possible latency and have as few as possible interruptions then this is for you.
Fibre installations can happen as quick as a couple of days from the application date but there are many factors that can affect this. Weather, workload, problems with infrastructure and more. The average installation time is usually around two weeks.
We are all familiar with the workings of ADSL and the telephone lines used to deliver yesteryear’s internet to your home. Well, a fibre installation looks a lot like and ADSL installation. The main differences are that fibre is not copper and requires more specialised equipment (called an ONT) to connect to the fibre infrastructure.
A technician from the relevant network operator will visit you to perform installation of the drop cable (the cable that comes from the nearest pole or manhole into your home) and the ONT. Once this installation is complete, one of our technicians will visit you to install your fibre router. That’s all there is to it.
All internet services are billed in advance and in prorata. This means you pay at the beginning of the month for the following month’s internet service.
You will receive your first invoice from bitCONNECT a couple of days after your fibre service was made live. This invoice will include the cost of the installation and a prorata from the day of installation until the end of the month.
Your next invoice will be at the end of the month for the following month’s internet.
All invoices are immediately payable and must be paid no later than the last day of the invoice month. Payments should be made by EFT and proof of payment may be sent to firstname.lastname@example.org. Use your email address as reference.
Account not paid in time will be suspended.